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F.A.Q // Contact Us

 

What Is Your Return Policy? All sales are final. However, we will gladly exchange unused defective items 30 days of purchase.

How Are The Charms Sold? We sell each Gold/Silver plated charm individually unless you purchase one of our 'High Five' packs. Those include five preselected charms.  

When Will I Get My Order? 

Domestic Shipping We use United States Postal Service as our carrier & ship our orders 4-5 business days after the order was placed. You will receive a confirmation email letting you know when your package is on its way! For standard mail please allow 3-10 business days for your package to arrive.

International Shipping We use United States Postal Service as our carrier & ship our orders 4 business days after the order was placed. You will receive a confirmation email letting you know when your package is on its way! Please allow 14 days to receive your purchase. 

What Are The Charms Made Of & Are They Reusable? Our L.A made charms are made of brass and plated with 14k Gold or Silver. Yes! They are totally reusable as long as you clean them up nicely and stick to traditional mani's rather than gel. 

Are The Charms Curved? As you use our charms we will find that most of our charms come curved however there are some that may lay flat. Each charm works differently depending on your nail, and the size of the charm. If the charm doesn't lay nicely on one nail, its always a good idea to try on another. Some of our charms can be easily bent while other may require more work. The flatter they are on your nail the less chance there is of getting snags or even worse losing them. 

How Do I Apply, Remove & Clean My Charms? Applying charms: We typically apply the charms once we've added our topcoat. Once they are dry we apply nail glue by either brushing it onto the area or applying a drop of it. Adding a second topcoat isn't necessary but can be done if need be. You can also apply these bad boys with your Gel mani's. They work amazingly & can last up to 2 weeks! However, because of the process, you will need to remove with acetone, which means it'll wear faster & a shorter life for your charms.

 Removing/Cleaning: When you're ready for a new look remove your charms by simply picking them off. There will most likely be some residual nail polish/glue. We find that tweezers work like magic but you can also soak them in warm/hot water for a minute or so to make the cleaning process easier. Please avoid using acetone, as it will wear off the plating faster.

 

Where Can I Purchase The Rings Found In Your Collections? We believe nail jewelry and rings go hand in hand! Most of the rings found in our collections will have a link to the site where you can purchase them. The rings displayed in our "Talk To The Hand" collection are designed by Luzed. If you're interested in purchasing one contact us! We also like to include our own jewelry, those rings will be the ones without a link provided on the site. If you're interested in promoting your jewelry please fill out the contact form below. Can't wait to hear from you!

Do You Wholesale Your Charms? 

Yes we do! Send us an email and we'll provide you with our price list. Please note wholesales prices can not be combined with other discounts. If you're looking to be one of our Stockist and resell our charms, let us know and we'll send on over our contract + info. 

--------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------Disclaimer: By purchasing any of our products, buyer assumes all responsibility for its use, and understands that our products should not be used on small children. We deny responsibility for any harm or damage that may occur incidental to any product of or related to Hex Nail Jewelry.